Betsmove Privacy Policy

1Introduction & Applicability

Betsmove is one of Bangladesh's most trusted online gaming platforms. We believe that every member's privacy is a fundamental right. This Privacy Policy explains what information Betsmove collects, why it is collected, and how it is used and kept secure.

When you register, make a deposit, play games, or contact us on Betsmove, certain information is collected — either automatically or directly from you. This policy explains that entire process transparently.

This Privacy Policy applies to the Betsmove.pro website and all services under it. If you disagree with any part of this policy, please stop using the platform and contact our support team.

2What Information We Collect

Betsmove collects three types of information — data you provide directly, data collected automatically, and data received from third parties. The table below provides full details:

3How Your Information Is Used

Betsmove uses your information only for specific, defined purposes. We never use your data for unnecessary purposes or sell it to third parties. Your information is processed solely for the reasons outlined below:

• For account registration and identity verification (KYC process).
• To process deposits, withdrawals, and other financial transactions.
• To personalize your gaming experience and send you relevant offers.
• To detect fraud, prevent money laundering, and keep the platform secure.
• To provide customer service and resolve support tickets.
• To meet legal and regulatory obligations.
• To analyze platform performance and improve service quality.
• To ensure responsible gaming and identify at-risk behavior.

4Data Sharing & Disclosure Policy

Betsmove never sells your personal information to third parties. However, limited data may be shared in certain specific circumstances:

• Payment Provider: Only the information required to complete transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Game Provider: Third-party game studios receive only the minimum data necessary to manage game sessions.
• Legal authorities: Disclosure of information is mandatory in response to court orders, investigations, or requests from regulatory authorities.
• Technology Partner: Data is stored in encrypted form with cloud storage and cybersecurity partners.
• Business Transfer: In the event of a company merger or acquisition, data may be transferred, but this policy will remain in effect.

5Cookies & Tracking Technologies

Betsmove uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored in your browser.

• Essential cookies: Used to maintain active login sessions and ensure core platform functionality.
• Performance Cookies: Helps monitor page load speed, detect errors, and track overall performance.
• Functionality Cookies: Used to remember your language preference, layout settings, and personal preferences.
• Analytics Cookies: To understand which pages are visited most and how users interact with the platform.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

6Our Security Measures for Data Protection

Betsmove protects your data using industry-leading security measures. Our security framework is multi-layered and continuously updated.

• 256-bit SSL/TLS encryption — all data transmissions fully secured.
• Sensitive data is protected with AES-256 encryption before being stored in the database.
• Two-factor authentication (2FA) — an extra layer of security for your account.
• 24/7 automated threat detection system — unusual activity identified instantly.
• Regular third-party security audits and penetration testing.
• Dedicated firewall and DDoS protection measures.

7Data Retention Period

Betsmove retains your information only for as long as necessary. Different types of data have different retention periods:

• Account information: For the duration the account is active and up to 5 years after closure.
• Financial transaction records: Up to 7 years as required by law.
• Gaming History: Up to 3 years for responsible gaming monitoring.
• KYC documents: Securely retained for up to 5 years after verification.
• Support Conversations: Up to 2 years after the issue is resolved.
• Log Files: Up to 1 year for security purposes.

Once the retention period expires, your data is deleted securely and permanently. If an extension is required due to legal obligations, you will be notified.

8Your Data Rights

As a Betsmove member, you have important rights over your personal information. We fully respect all of these rights.

9Protection of Children & Minors

Betsmove strictly prohibits registration by anyone under the age of 18. Our platform is for adults only.

• We do not knowingly collect any information from users under the age of 18.
• Age verification is mandatory during the registration process.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.
• If a parent or guardian suspects their child is using the platform, please contact our support team immediately.

10Changes to the Privacy Policy

Betsmove may update this Privacy Policy when necessary. Changes may occur due to legal requirements, the addition of new services, or security improvements.

• Advance notifications will be sent to your registered email for any significant changes.
• A dedicated notice will be displayed on the platform summarizing the changes.
• The date of any change will be noted under the "Last Updated" section at the top of this page.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the changes.

11Privacy Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated privacy team.

Our support team is ready to answer any of your questions. You may be asked to verify your identity when submitting a privacy-related request.